Privacy Policy

This page is used to inform website visitors regarding our policies concerning the collection, use, and disclosure of personal information of anyone who decides to use our website.

If you choose to visit our website, then you agree to the collection and use of information in relation to this policy. The personal information that we collect is used for providing and improving the website. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at thescalers.com, unless otherwise defined in this Privacy Policy.

Information collection and use

For a better experience while using our website, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log data

Whenever you visit our website, we collect information that your browser sends to us, which is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as an anonymous, unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collect information and to improve our website. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to access some portions of our website.

Service providers

We may employ third-party companies and individuals for the following reasons:

To facilitate our service;
To provide the service on our behalf
To perform service-related services
Or to assist us in analysing how our service is used.

These third parties may have access to your personal information to perform the tasks assigned to them on our behalf. However, these third parties are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us with your personal information, thus, we are committed to using commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage, is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to other sites

Our website, platforms, and communications may contain links to other sites. If you click on a link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites to get more information. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Call and meeting recordings with AI processing

We may record both audio and video conversations conducted through our communication systems, including those handled by selected third-party providers. These recordings may be transcribed and analysed using Artificial Intelligence (AI) to support internal documentation, staff training, quality assurance, compliance, and customer communications.

The legal basis for this processing is our legitimate interest in maintaining high communication standards and improving operational efficiency. We ensure that all personal data is processed in accordance with applicable data protection laws, including the GDPR.

We collaborate with the following trusted third-party service providers (subprocessors) for the purpose of communication recording, transcription, and AI-powered analysis:

Aircall – Provides cloud-based telephony services for recording and analysing audio calls.
Aircall Privacy Policy
Aircall Subprocessors
Apollo – Sales engagement platform with conversation intelligence features, enabling the recording and AI analysis of both audio and video communications.
Apollo Privacy Policy
Apollo AI Policy
Google Meet (Workspace) – Used for audio and video conferencing; offers transcription and smart note-taking features powered by Duet AI / Gemini.
Google Workspace Privacy Notice
Google Meet Help Center – Recording
Google AI Commitments
Supernormal – AI-powered meeting assistant that joins meetings, records both audio and video, and generates transcriptions and summaries using OpenAI models.
Supernormal Privacy Policy
Supernormal Security Overview

All subprocessors are contractually bound to comply with strict data protection and security standards. If you have any questions about how we use these tools or process communication data, please contact us.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.