Challenge
The Taxback Group was facing competition from new entrants in the FinTech market who were innovating faster using modern technologies. The Taxback group were struggling to deliver the digital transformation they needed to keep up due to their legacy codebase and reliance on a third-party outsourcing provider in Bulgaria, who couldn’t find the talent to support them. With the financial services industry rapidly digitalising, their legacy technology was holding them back.
Solution
The Scalers started with a consulting session to develop a strategic plan and operational roadmap for a dedicated ODC in Bangalore. The new team was structured by technology, rather than product, as their previous outsourcing partner had used, to bring a unified approach across all products.
The first critical hires included a technical architect and two senior lead developers, establishing a rock-solid foundation. The team quickly grew, including the addition of a brand-new UX design team focused on customer-centric design. The Scalers managed all operational setup, including legalities, dedicated high-spec office space, and a comprehensive security framework.
The Bangalore team continued to expand to over 40 engineers, working across the group’s three primary businesses: Taxback International, TransferMate, and Immedis. To maintain a happy and engaged workforce, a Chief Happiness Officer was assigned, while a dedicated Partner Success Manager was allocated to act as a bridge between India and Ireland.
Results
Within six months, Taxback Group’s ODC released a new version of the company’s flagship product based on modern technologies. With this new platform, they eliminated many of the unique selling points of their competitors and were able to continue to innovate fast to achieve full feature parity.
Today, the Taxback Group continues to leverage its ODC in Bangalore for the dedicated, high-quality engineering talent to modernise its operations and propel it past the competition.
