8-engineer ODC established
100% increase in web team delivery
24/7 development capabilities
Working round the clock
Every second of every day, someone is using a piece of Johnson Health Tech equipment to better themselves. Ensuring their users can access their equipment requires constant support and staying ahead of the competition demands constant development. To achieve round the clock operations and reduce the strain on their existing North American and Taiwanese development teams, Johnson Health Tech wanted to establish a team in India. As they explored their options, they discovered The Scalers.
- Location: Taipei, Taiwan
- Industry: Manufacturing/Fitness
- Number of employees: 1,100
- Partnership since: 2021
The Scalers are different from other partners I’ve worked with in the past as I don’t have to worry about any of the legal issues; any of the HR issues; any of the IT issues; or any of the building requirements. All I have to do is get up and go at the scale and the speed that I need to.
Building the team
Choosing the people-first approach
Johnson Health Tech’s Head of Web Development could immediately see the difference between The Scalers and other partners. Unlike low-quality offshoring partners which treated employees as disposable resources, The Scalers put people first and delivered equal experiences to all employees. This was a major factor for Johnson Health Tech. They needed quality developers who would work in close alignment with the rest of the web development team on challenging tasks.
Starting small, starting with quality
After some conversations with The Scalers’ leadership and Partner Success team, they agreed to start with a test team of three web developers to establish if The Scalers model would work for them. In order to ensure they got the right fit, Johnson Health Tech asked to be more involved in the hiring process than usual which The Scalers obliged.
Finding the right cultural fit
Finding the first three candidates took just over 6 weeks as candidates went through The Scalers’ 7-step recruitment process. The benefits were clear as Johnson Health Tech’s stakeholders were impressed with the technical expertise of the candidates The Scalers put forward. This allowed them to focus on finding candidates who went beyond the typical web development process and had the right cultural fit.
Positions hired:
- Web Engineer
- Web Quality Automation Engineer
- Software Engineer
Technologies:
- Javascript
- Kotlin
- HTML
- MongoDB
- CSS
- Dynamo DB
- Node.js
- AWS
- Express.js
- GIT
Running operations
Onboarding remotely, growing together
The new team started during lockdowns for the Covid-19 pandemic but that wasn’t an issue for The Scalers. They had established remote onboarding processes for other partners and took care of everything; from sourcing and deliver branded welcome packs and equipment to new joiners to getting everyone onto Johnson Health Tech’s systems and instilling their culture. Once restrictions were lifted and Johnson Health Tech decided to move back to in-person working, The Scalers secured a dedicated, modern office space in their business centre.
A fully aligned and engaged team
Once the initial team was in place, The People and Culture team, including a dedicated Chief Happiness Officer, were constantly in touch with employees, acting as Johnson Health Tech’s eyes and ears on the ground. This was essential in helping Johnson Health Tech work out the right setup to bridge the time zone difference between their teams. Once aligned, they continued providing engagement and support to Johnson Health Tech’s team and ensured all the web team had to worry about was delivering the best customer experience.
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Accelerating development
The quality of the Bangalore team immediately impressed and Johnson Health Tech realised they were on the cusp of something great. While initially planned to help bridge development between existing teams, Johnson Health Tech decided to expand from a team extension to a dedicated scrum team. By working independently they could accelerate development by focusing on their own issues.
Expanding development
By the end of 2022, the team in Bangalore were seen as an exemplar with the CEO keen to use The Scalers model for all future expansion. In 2023, the broader R&D department set up their first team in Bangalore bringing the total number of developers to 8. Johnson Health Tech is planning to continue expanding both teams to at least 11 employees by the end of 2024 and then continue to expand to 20 in 2025. This would allow them to develop additional products working on a 24/7 development cycle, something only possible thanks to their partnership with The Scalers.
Sustainable growth
Initial team extension of 3 Web Engineers starts
Expands to independent scrum team of 5
8 employees including new software dev team
11 Engineers covering multiple products
Planned expansion to 20 to cover more product development
Johnson Health Tech’s development is fit
Johnson Health Tech’s new team has exceeded expectations and established Bangalore as the hub for its future expansion. The quality and character of the employees meant that they delivered more value than the initial vision of acting as a stopgap in development. With more new hires soon to enable follow-the-sun development, support additional products, and leverage the high return-on-investment for the company’s research and development.
Long-term wins
Upgraded from legacy tech stack
First choice location for new tech hires
Moving product to 24/7 development
